Terms and conditions
On this page, you will find the terms and conditions of saltsea-swimwear.com, as provided by SALT & SEA. These terms and conditions outline the conditions under which we provide the information on our website to you.
Article 1 – Definitions
In these terms and conditions, the following definitions apply:
- Cooling-off period: The period during which the consumer can exercise their right of withdrawal.
- Consumer: A natural person who is not acting in the course of a trade, business, craft, or profession and who enters into a distance contract with the trader.
- Day: Calendar day.
- Ongoing contract: A distance contract relating to a series of products and/or services, where the delivery and/or purchase obligation is spread over time.
- Durable data carrier: Any means that enables the consumer or trader to store information addressed to them personally in a way that allows future consultation and unchanged reproduction of the stored information.
- Right of withdrawal: The possibility for the consumer to withdraw from the distance contract within the cooling-off period.
- Trader: The natural or legal person who offers products and/or services to consumers remotely.
- Distance contract: A contract concluded between the trader and the consumer within an organised system for the remote sale of products and/or services, where exclusive use is made of one or more means of remote communication up to and including the conclusion of the contract.
- Means of remote communication: Any tool that can be used for concluding a contract without the consumer and trader being in the same place simultaneously.
- Terms & Conditions: These General Terms & Conditions of the trader.
Article 2 – Identity of the Trader
📧 Email: wecare@saltsea-swimwear.com
🏢 Company Name: SALT & SEA. UK
Customer Service Opening Hours:
🕘 Monday to Friday: 08:00 – 18:00
🕘 Saturday & Sunday: 10:00 – 16:00
⏳ Estimated Response Time: 30 minutes – 24 hours
Article 3 – Applicability
These general terms and conditions apply to every offer made by the trader and to every distance contract and order between the trader and consumer.
Before a distance contract is concluded, the text of these terms and conditions is made available to the consumer. If this is not reasonably possible, the trader will indicate before concluding the contract that the terms and conditions can be viewed at the trader’s premises and will be sent free of charge to the consumer upon request.
If the distance contract is concluded electronically, the text of these terms and conditions may be provided electronically in such a way that the consumer can store it on a durable data carrier for future reference.
If specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly. In the event of conflicting conditions, the consumer may always rely on the applicable provision that is most favourable to them.
If any provision in these terms and conditions is wholly or partially void or annulled at any time, the rest of the contract and these terms shall remain in force, and the relevant provision shall be replaced by a provision that approximates the original intent as closely as possible.
Situations not covered in these terms and conditions should be assessed in the spirit of these terms and conditions.
Uncertainties regarding the interpretation or content of one or more provisions of these terms should be interpreted in the spirit of these terms and conditions.
Article 4 – The Offer
If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.
The offer is non-binding. The trader is entitled to modify and adjust the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is detailed enough to allow the consumer to properly assess the offer. Images used are truthful representations of the products and/or services offered. Obvious errors or mistakes in the offer do not bind the trader.
All images, specifications, and details in the offer are indicative and cannot give rise to claims for damages or contract cancellation.
Each offer contains sufficient information to clarify the consumer’s rights and obligations associated with accepting the offer, including:
- The total price, excluding customs duties and import VAT. These additional costs will be the customer's responsibility. The courier service may charge VAT upon import into the UK.
- Shipping costs (if applicable).
- The process of concluding the contract and the required steps.
- The applicability of the right of withdrawal.
- Accepted payment methods and the method of delivery.
- The validity period of the offer or price guarantee.
Article 5 – The Contract
The contract is concluded at the moment the consumer accepts the offer and meets the stated conditions.
If the consumer accepts the offer electronically, the trader shall confirm receipt of acceptance immediately. As long as this acceptance has not been confirmed, the consumer can cancel the contract.
If the contract is concluded electronically, the trader shall take appropriate technical and organisational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, the trader shall observe appropriate security measures.
The trader may investigate whether the consumer can meet their payment obligations and assess all relevant facts for responsibly concluding the distance contract. If the trader has valid reasons not to proceed with the contract, they are entitled to refuse the order or attach special conditions to its execution.
Upon delivery of the product or service, the trader shall provide the consumer with the following information in writing or in a form that allows storage for future reference:
- The trader’s contact details where complaints can be submitted.
- The conditions under which the right of withdrawal can be exercised, or a clear statement if the right of withdrawal does not apply.
- Information on guarantees and after-sales service.
Article 6 – Right of Withdrawal
Consumers have the right to withdraw from their purchase within 30 days of receiving the product.
During this period, the consumer should handle the product and packaging with care. The product should be returned in its original condition and packaging in accordance with the trader’s instructions.
To exercise the right of withdrawal, the consumer must notify the trader within 30 days by email. The consumer must provide proof of return shipping, such as a tracking receipt.
If the consumer fails to notify or return the product within the specified period, the purchase is final.
Article 7 – Costs in Case of Withdrawal
If the consumer exercises their right of withdrawal, the return shipping costs for the products will be borne by the consumer.
If the consumer has made a payment, the trader shall refund this amount as soon as possible, but no later than 30 days after withdrawal, provided that the product has been received back by the trader or that conclusive proof of return has been provided.
Article 8 – Exclusion of the Right of Withdrawal
The trader may exclude the consumer’s right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal applies only if the trader has clearly stated this in the offer, at least before the contract is concluded.
The right of withdrawal cannot be exercised for products:
- That have been made according to the consumer’s specifications.
- That are clearly personalised in nature.
- That, due to their nature, cannot be returned.
- That are hygiene-sensitive products, such as all swimwear.
Article 9 – Pricing
During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except for changes due to VAT rate adjustments.
In exceptional cases, the trader may offer variable pricing for products or services that are subject to fluctuations in the financial market, which are beyond the trader's control. If so, it will be explicitly stated in the offer that prices are subject to changes.
Price increases within three months of concluding the contract are only allowed if they result from statutory regulations or provisions.
Price increases from three months after contract conclusion are only permitted if:
- They are the result of statutory regulations or provisions, or
- The consumer has the right to cancel the contract on the day the price increase takes effect.
The place of delivery is determined in accordance with Article 5, Section 1 of the UK VAT Act, meaning the place of delivery is the country where shipping originates. Since this delivery is outside the EU, the postal or courier service may collect import VAT and customs clearance costs from the recipient. Therefore, the trader will not charge VAT.
All prices are subject to printing and typographical errors. No liability is accepted for the consequences of such errors. In the event of a pricing error, the trader is not obliged to deliver the product at the incorrect price.
Article 10 – Conformity & Warranty
The trader guarantees that the products and/or services comply with the contract, the specifications stated in the offer, the reasonable requirements of quality and usability, and the legal provisions and/or government regulations in force at the time of contract conclusion. If explicitly agreed upon, the trader also guarantees that the product is suitable for uses other than normal use.
A manufacturer’s or importer’s warranty does not affect the consumer’s statutory rights.
Any defects or incorrectly delivered products must be reported to the trader in writing within 30 days of delivery. The consumer must return the products in their original packaging and unused condition.
The warranty period provided by the trader corresponds to the manufacturer's warranty period. The trader is not responsible for the product’s suitability for any specific individual application or for any advice given regarding use or application.
The warranty does not apply if:
- The consumer has repaired or modified the delivered products themselves or had them repaired/modified by third parties.
- The products have been exposed to abnormal conditions or have been handled improperly or in violation of the instructions.
- The defect has resulted from government regulations regarding the nature or quality of the materials used.
Article 11 – Delivery & Execution
The trader shall exercise the utmost care when receiving and fulfilling product orders.
Subject to what is stated in Article 4 of these terms, the trader will process accepted orders promptly, but no later than 30 days, unless a longer delivery period has been agreed upon. If delivery is delayed or if an order cannot be fulfilled, the consumer will be informed within 30 days of placing the order. In this case, the consumer has the right to cancel the contract at no cost and may be entitled to compensation.
In the event of contract termination as per the above, the trader shall refund any payments as soon as possible, but no later than 30 days after termination.
If delivery of a specific product proves impossible, the trader shall make every effort to offer a replacement item. The consumer will be clearly informed that a replacement item is being delivered. The right of withdrawal cannot be excluded for replacement items. Any return shipping costs for a replacement item shall be borne by the trader.
The risk of damage and/or loss of products remains with the trader until the moment of delivery to the consumer or a previously designated representative, unless otherwise explicitly agreed.
Article 12 – Long-Term Contracts: Duration, Termination & Renewal
Termination
The consumer may terminate a contract of indefinite duration for the regular supply of products (including electricity) or services at any time, subject to an agreed notice period of no more than one month.
A fixed-term contract for the regular supply of products (including electricity) or services may be terminated at the end of the fixed term with a notice period of no more than one month.
The consumer may terminate these contracts:
- At any time, without being restricted to termination at a specific time or period.
- Via the same method used to conclude the contract.
- With the same notice period that the trader has for termination.
Renewal
A fixed-term contract for the regular supply of products or services cannot be automatically renewed or extended for a fixed period.
Exceptions:
- A contract for regular newspaper or magazine deliveries may be automatically extended for a maximum of three months, if the consumer has the right to terminate it with one month's notice at the end of the extension period.
- A fixed-term contract for regular deliveries of products or services may only be renewed for an indefinite period if the consumer may terminate it at any time with one month's notice.
A trial or introductory subscription for newspapers, news, or magazines does not automatically continue and ends automatically after the trial period.
Duration
If a contract exceeds one year, the consumer may terminate it at any time after one year with a maximum notice period of one month, unless termination before the end of the contract duration would be considered unreasonable.
Article 13 – Payment
Unless otherwise agreed, payments must be made within 7 working days after the start of the cooling-off period as referred to in Article 6, Section 1. In the case of a service contract, this period begins once the consumer receives the contract confirmation.
The consumer must immediately report any errors in provided or recorded payment details to the trader.
If the consumer fails to meet their payment obligations, the trader is entitled, within legal limits, to charge reasonable costs that were communicated to the consumer in advance.
Article 14 – Complaints Procedure
Complaints about contract execution must be submitted in writing and described clearly within 7 days after the consumer notices the issue.
The trader will respond to complaints within 30 days. If a complaint requires more time, the trader will provide an acknowledgment and a time frame for a more detailed response.
If a complaint cannot be resolved amicably, it becomes subject to dispute resolution.
Submitting a complaint does not suspend the trader’s obligations, unless stated otherwise.
If a complaint is deemed justified, the trader shall either replace or repair the product at no additional cost.
Article 15 – Disputes
Contracts between the trader and consumer are subject exclusively to UK law, even if the consumer resides abroad.
📧 Email: wecare@saltsea-swimwear.com
🏢 Company Name: SALT & SEA.
Customer Service Opening Hours:
🕘 Monday to Friday: 08:00 – 18:00
🕘 Saturday & Sunday: 10:00 – 16:00
⏳ Estimated Response Time: 30 minutes – 24 hours
